Coronavirus (COVID-19) information for our customers
The health and safety of our customers is of utmost importance to us.
We are actively monitoring the Coronavirus (COVID-19) situation and closely following the advice and recommendations of the Commonwealth Department of Health. We also continue to deliver quality services to our customers to maintain their health and wellbeing.
We will be updating this page and providing additional communications as the situation changes.
Coronavirus (or COVID-19) is a respiratory illness, with symptoms ranging from a mild cough to pneumonia. Some people recover quickly and easily, and others may get very sick, very quickly. Symptoms can include fever, shortness of breath, and flu-like symptoms such as coughing, sore throat and fatigue.
Good hygiene can prevent infection for many people. The Department of Health website has key resources to help you understand if:
If you are sick and think you have symptoms of COVID-19, seek medical attention. You can also use the DHHS’s flowchart for self-assessment of risk.
If you are concerned about your exposure to coronavirus, call the Department of Health hotline: 1800 020 080 (24 hours a day, seven days a week).
To help keep our customers safe, we have increased our safety measures:
- Our employees have undertaken additional infection control training.
- We have trained our staff in the use of Personal Protective Equipment (PPE).
- We are undertaking increased deep cleaning of our accommodation sites, and disinfecting all equipment after every use.
- We have strict self-isolation rules for our employees who are feeling unwell, or who may have been exposed to COVID-19.
- We are reinforcing standard transmission precautions with our teams, including hand-washing hygiene.
- Our employees who work in aged care homes were mandated to get vaccinated for influenza (flu) by the end of April 2020.
- In line with guidance from the World Health Organisation, our staff wear face masks only when our customers have cold and flu-like symptoms. They will continue to wear gloves when handling bodily substances, and are practicing good hand hygiene as a critical practice.
- Wash hands often with soap and running water, for at least 20 seconds. Dry with paper towel or a hand dryer;
- Avoid touching your eyes, nose or mouth;
- Cover your nose and mouth with a tissue when you cough or sneeze. If you don’t have a tissue, cough or sneeze into your upper sleeve or elbow;
- Continue healthy habits: exercise, drink water, get plenty of sleep;
- Use alcohol-based hand sanitisers with over 70 per cent alcohol;
- Clean and disinfect surfaces;
- Keep 1.5 metres between you and other people whenever possible;
- Do not touch other people, especially older people and people with existing health conditions; and
- Download the COVIDSafe app to help state/territory health officials to quickly contact people who may have been exposed to COVID-19.
- Some of our customers and family members are asking whether their support worker should be wearing a face mask during their shifts.
- Zenitas has infection prevention and control policies and protocols in place, including when and how personal protective equipment such as face masks and gloves should be worn when there is a confirmed case of COVID-19.
- If a customer requests their support worker to wear a mask, and it is not recommended in our infection control policies and protocols to do so, it is at the discretion of the support worker.