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Coronavirus (COVID-19) information for our staff

We consider the health and safety of our staff to be of utmost importance.

We will be updating this page and providing additional communications as the situation changes.

The health and safety of our people is of utmost importance during this time. In addition to following government advice, please also follow strict personal hygiene and social distancing measures:

  1. Wash hands often with soap and running water, for at least 20 seconds. Dry with paper towel or a hand dryer;
  2. Avoid touching your eyes, nose or mouth;
  3. Cover your nose and mouth with a tissue when you cough or sneeze. If you don’t have a tissue, cough or sneeze into your upper sleeve or elbow;
  4. Continue healthy habits: exercise, drink water, get plenty of sleep;
  5. Use alcohol-based hand sanitisers with over 70 per cent alcohol;
  6. Regularly clean and disinfect surfaces;
  7. Keep 1.5 metres between you and other people as much as possible;
  8. Take extra care around older people and people with existing health conditions;
  9. Download the COVIDSafe app to help health officials to quickly contact people who may have been exposed to COVID-19;
  10. Make sure you influenza (flu) vaccination is up to date;
  11. Check in with your manager if you want to talk about Personal Protective Equipment or use this fact sheet; and
  12. Check the World Health Organisation (WHO) website to see whether you or anyone else in your household should be wearing a face mask during this time.

As the lifting of COVID-19 restrictions differs across each state and territory, please visit for the latest information relevant for you. ​​

As community restrictions have eased and Australia moves to a COVIDSafe environment, Zenitas will cease some temporary measures from 1 July 2020. This includes:

  • ​removal of temporary 10 per cent price loading on certain core and capacity building supports;
    • ​Assistance with Daily Life (not including Supported Independent Living
    • Assistance with Social and Community Participation
    • Improved Health and Wellbeing (not including personal training)
    • Improved Daily Living Skills
  • definition of cancellation period is reduced from 10 days to levels under the previous policy.

WHO has updated its advice around the use of face masks. In summary:

  • Masks should be used as part of a comprehensive strategy of measures to suppress transmission and save lives; the use of a mask alone is not sufficient to provide an adequate level of protection against COVID-19.
  • You should also maintain a minimum physical distance of at least 1.5 metre from others, frequently clean your hands and avoid touching your face and mask.
  • Medical masks can protect people wearing the mask from getting infected, as well as can prevent those who have symptoms from spreading them. WHO recommends the following groups use medical masks:
    • ​Health workers;
    • Anyone with symptoms suggestive of COVID-19, including people with mild symptoms; and
    • People caring for suspect or confirmed cases of COVID-19 outside of health facilities.
  • Medical masks are also recommended for these at-risk people, when they are in areas of widespread transmission and they cannot guarantee a distance of at least 1.5 metre from others:
    • People aged 60 or over
    • People of any age with underlying health conditions

For more information:​​

  • When a customer is well:
    • Follow standard precautions to prevent spread of infection (as above);
    • Practice social distancing where possible – keep at least 1.5 meters apart;
    • Wash your hands thoroughly with soap and hot water (or hand sanitiser if it has 70% alcohol/eth or higher) after every contact with your customer; and
    • If available, gloves should be worn when you are interacting directly with a customer, and always used when assisting with toileting or bathing a customer.
  • If a customer has symptoms of COVID-19, are awaiting test results or are confirmed to have COVID-19:
    • Please use the same standard precautions as you do when a customer is well.
    • Let your manager know before you attend the premises and we’ll issue you with PPE (mask, gloves, an apron or gown and eye protection).

The Department of Health has also released a range of resources for support workers and carers:

  • If you feel or become unwell, please go home immediately and organise to be tested for COVID-19.
  • Aged Care and Disability Services: If you’re unable to attend work for a day or have flu-like symptoms, please contact us on 1300 303 770 so we can record your absence.
  • Mobile Health: please alert your scheduling staff immediately, your manager/local team leader, and entering any leave into relevant business systems (e.g. TechOne).
  • If your result is negative, you should remain at home until you are well enough to return to work and keep us updated on your health status.

If you return a positive test result for COVID-19, please follow the advice of your doctor and either isolate in your home or in a hospital until you are well.

  • The Australian Government has a website​
  • Call your local GP if you are unwell, or have any questions around symptoms
  • Call the Government’s Coronavirus national hotline on: 1800 022 222
  • If you have a Zenitas-specific query, please email