Coronavirus (COVID-19) information for our staff

We consider the health and safety of our staff to be of utmost importance.

We will be updating this page and providing additional communications as the situation changes.

  1. Wash hands often with soap and running water, for at least 20 seconds. Dry with paper towel or a hand dryer;
  2. Avoid touching your eyes, nose or mouth;
  3. Cover your nose and mouth with a tissue when you cough or sneeze. If you don’t have a tissue, cough or sneeze into your upper sleeve or elbow;
  4. Continue healthy habits: exercise, drink water, get plenty of sleep;
  5. Use alcohol-based hand sanitisers with over 60 per cent alcohol;
  6. Clean and disinfect surfaces;
  7. Keep 1.5 metres between you and other people whenever possible;
  8. Do not touch other people, especially older people and people with existing health conditions; and
  9. Download the COVIDSafe app to help health officials to quickly contact people who may have been exposed to COVID-19. 
  • When a customer is well:
    • Follow standard precautions to prevent spread of infection (as above)
    • Practice social distancing where possible – keep at least 1.5 meters apart when you can
    • Wash your hands thoroughly with soap and hot water (or hand sanitiser if it has 70% alcohol/eth or higher) after every contact with your customer.
    • We recommend you take a bar of soap and a clean towel/paper towels to every shift. At the end of the shift, please wash the towel for the next customer.
    • If available, gloves should be worn when you are interacting directly with a customer, and always used when assisting with toileting or bathing a customer.
  • If a customer has symptoms of COVID-19, are awaiting test results or are confirmed to have COVID-19:
    • Please use the same standard precautions as you do when a customer is well.
    • Let your manager know before you attend the premises and we’ll issue you with PPE (mask, gloves, an apron or gown and eye protection).
  • If you feel or become unwell with cold or flu-like symptons, you should go home immediately and isolate in your home. Please also organise to be tested for COVID-19.
  • Aged Care and Disability Services: If you’re unable to attend work for a day or have flu-like symptoms, please contact us on 1300 303 770 so we can record your absence.
  • Mobile Health: please alert your scheduling staff immediately, your manager/local team leader, and entering any leave into relevant business systems (e.g. TechOne).
  • If your result is negative, you should remain at home until you are well enough to return to work and keep us updated on your health status.
  • If you return a positive test result for COVID-19, please follow the advice of your doctor and either isolate in your home or in a hospital until you are well.
  • Let your manager know before you go to the site and discuss whether it is safe for you to deliver care/services. You should only attend if you are delivering essential care or services.
  • Local health authorities should be consulted before attending a confirmed COVID-19 location.
  • Before you attend the site, contact your manager to be issued with PPE.
  • You will use all the same standard precautions as you do when a client is well.
  • You will be required to wear PPE which will include mask, gloves, an apron or gown and eye protection. As COVID-19 is spread mainly from people in close contact when an infected person coughs or sneezes or by touching contaminated surfaces and then touching our mouth or face, the PPE we wear will protect us from these modes of transmission.
  • The World Health Organisation has guidelines on how safely use masks: and the sequence for putting on and removing PPE.
  • Some of our customers and family members are asking whether their support worker should be wearing a face mask at all times during their shifts.
  • Zenitas has infection prevention and control policies and protocols in place, including when and how personal protective equipment (PPE) such as face masks and gloves should be worn.
  • If a customer requests their support worker to wear a mask, and it is not recommended in our infection control policies and protocols to do so, and it is at the discretion of the support worker.
  • The Australian Government has a website for all Coronavirus-related information:
  • Call your local GP if you are unwell, or have any questions around symptoms you are experiencing
  • Call the Government’s Coronavirus national hotline on: 1800 022 222